Amana

I purchase Fridge in 2-2020. Two years in Duct Beak stuck, temp dropped, I was unaware as food still felt cold.

I consumed food. Spent next 24 hours in bathroom and on couch. (use your imagination) All food had to be thrown out and service call was over $200.00. I then purchase a thermometer.

Over this Oct. 6th, 2024 weekend my thermometer jumps to 42 degrees, DANGER ZONE. Again, all food is contaminated due to service call unable to respond till Tuesday. This time it's the Evaporating Fan Motor.

$248.95. Customer service merely echoed the company line and said they would not reimburse me. They would not provide a Supervisor to speak with...then the only info they would provide is the corporate address which is already online. Lousy product.

No pride in what they make.

Terrible customer service...to be clear, I'm aware this is not the Customer Service Agents 'fault', this is what she has been instructed to do. I would use a block of ice before purchasing another Whirlpool (and their numerous lines) product.

My local technician could not get the help they needed. They were passed to multiple technical support representatives to no avail.

Amana even maintains a software update that has corrupted data according to them. The new board from the factory was 'blank', discovered after exhaustive attempts to make it work. You have to ask for a case number instead of the technical support representative immediately assigning you one. Never did the support representative recommend a site visit, yet they ended multiple calls without a resolution.

The phone tree for Amana never mentions Amana but says thank you for calling Daikin tech support and then later says thank you for calling Goodman support. There are at least 3 companies that have combined.

They don't have their systems merged and functioning yet. Avoid purchasing Amana.

Purchased a washing machine and in less than 30 days from purchase it completely stopped working. There has a huge BOOM, it sounded like the thing exploded and now it is super loud and sounds like plastic parts are bouncing around inside the machine.

Called Amana and after 5 different numbers finally reached a person. They were not helpful at all! They said they would repair the machine. I said it has been less than 30 days and I want it removed and a refund.

They said if I had purchased through them directly they would do that but since I purchased from Lowe's they would only repair it.

I asked to speak with a supervisor and was told they would call me in 24 hours, meanwhile my laundry is piling up. Terrible machine, terrible customer service, terrible company.

My daughter and son have worked very hard to furnish a home for their mother to live. Amana refrigerator, appliances.

Brand new. Out of the box. I have been living in my home since August 2 2024. Refrigerator has been seen and worked on two times.

It isn't going to work. I am without a counter top and sinks and a refrigerator. My son left for the army as in processing now off to basic. My daughter and the amana tech have been *** on.

And they still want to run all of us around. Tech has been twice. Fridge was condemned. For fracks sake!

It's a brand new machine. Replace it. I've been living out if my daughters mini fridge here in south carolina. It's supposed to be 92 degrees today.

Where is someone?

So m e one person that knows we need help. I got enough bugs without you making more.

In October 2023, my stove caught fire, destroying one of my cooking utensils and also damaging the top of the range. I contacted the company who sent out a technician.

The technician found that there are bad switches on the stove, which is a defective product issue. So when I called to explain it what the technician that they sent out said. The company refused to replace the item told me that I would have to pay $300 to get a new stove. So when I made the point that what if my house had burnt down because of this or one of my children, myself or my spouse injured or possibly killed, I would be able to pay $300.

The upper management basically told me to take it or leave it.

I say that I will never purchase anything from them again. The civil lawsuit is pending.